Help Assistant

The Help Assistant answers questions about Locuto.PRO documentation from inside the platform. Use it when you are not sure which guide to open, what a button means, or how to complete a workflow for your role.

When to Use It

Use the Help Assistant for product questions such as:

• "How do I assign homework to a group?"
• "How is an assessment paid for?"
• "How do I add a pronunciation exercise?"
• "What is the difference between a demo lesson and a self-study lesson?"

The assistant answers in a help-center style and links to the documentation pages it used.

Ask a Good Question

For the clearest answer, include:

• your role, if it matters: student, teacher, or organization admin
• the page or workflow you are using
• what you want to do next

Good examples:

• "I am a teacher. How do I make a lesson available to students?"
• "I am a student. How do demo lessons work?"
• "I am a school owner. Where can I check AI credit usage?"

Use the Sources

Answers include links back to the documentation. Open the sources when:

• you need the complete step-by-step guide
• the answer mentions a setting you have not used before
• you want to share the official instructions with another user

On branded school domains, source links route cleanly according to the school's configured support and documentation endpoints.

Live Support Chat & Photo Attachments

If the Help Assistant cannot resolve your question, you can escalate the conversation to a live consultant through our integrated support bridge:

• Bidirectional Image Sharing: You can upload screenshots, receipts, or photos (JPEG, PNG, WebP up to 10MB) directly in the chat panel to explain issues visually.
• Consultant Walkthroughs: Support consultants replying from Telegram can send annotated screenshots and step-by-step visuals directly back into your in-app chat window in real time.

Tips

Related pages

• Quick Start Guide
• Lex Editor & AI
• Billing & AI Credit for Schools
• Billing & AI Credit for Students