Schedule & Live Sessions

Who this is for

Students managing their learning calendar and live-session workflow.

What this page answers

• What appears on my schedule?
• How do I join a live lesson?
• When can I reschedule or cancel?

Prerequisites

• an active enrollment with scheduled lessons or homework

What the schedule shows

Schedule (/platform/schedule) takes the primary bar slot on both desktop and mobile, replacing the former Learn slot and Calendar tab name. Because Schedule is a first-level bar destination, it has no Back link.

Your schedule combines the events you need to act on:

• live sessions with your teacher
• scheduled lessons
• homework and exercise work attached to those lessons

On Today, your enrolled classes are listed under To do as full-width class cards (one class card per row across all screen sizes), each with an Open the class button. If your class focuses on open discussion or conversation practice rather than a set course curriculum, clicking that class card or its Open the class button takes you directly to your Schedule, where all your upcoming live class meetings and room links are organized in one place.

Lessons that still need a first time slot do not appear on the schedule until your teacher approves a booking request. Those show on the Today screen and on the enrollment timeline as Available to book or Booking requested. See Marketplace Courses for the full purchase-to-booking flow.

Status colors help you scan what is upcoming, active, completed, verified, or canceled.

Your schedule is streamlined to focus solely on your personal lessons and deadlines. If your schedule is empty, clear contextual prompts guide you to your courses or booking requests.

If you study with more than one school

When your calendar holds lessons from different schools, each lesson shows which school it belongs to, so you can tell them apart at a glance.

• The label appears only when the lessons you can currently see actually come from more than one school.
• Lessons with a personal teacher show no school label.
• On a school's own web address you only ever see that school's lessons, so no label is needed there.

Teacher notes on lessons

When your teacher assigns a lesson, they may include an assignment note with context or preparation instructions. You can see this note by:

• hovering over the lesson event on the calendar
• clicking the event to open the lesson detail dialog

Join a live session

You can join from three places:

• the Today screen when the next class card or lesson banner appears
• the Schedule event details
• a relevant notification

The join action usually becomes available shortly before the session starts.

Before joining, check:

• your camera and microphone
• your timezone
• your internet connection

An outstanding or negative tuition balance is for your information only and never prevents you from entering scheduled live classes or accessing the video classroom.

Floating Video Call & Phone Mini-Window

When attending class on a mobile device or phone:

• Corner-snapping mini-window: If you navigate between the lesson canvas and exercise cards during a live lesson, your video call floats as a compact 16:9 mini-window that snaps smoothly to any corner of the screen.
• Two-finger pinch resize: You can dynamically resize the mini-window using a two-finger pinch gesture (from a compact 112 px width up to 70% of your screen width). The platform remembers your preferred size across calls.
• One-tap return and collapse: Tapping the floating mini-window opens the full-screen stage immediately, or you can collapse it into a compact pill while reading full-screen study materials.
• Unobstructed view and keyboard avoidance: Drag the mini-window across corners to keep exercises fully visible, and the window automatically adjusts when the on-screen keyboard opens.

Camera & Microphone Permission Recovery Guide

If your browser or device restricts camera or microphone access when entering a live room, an in-call Permission Recovery Guide opens automatically:

• Provides step-by-step instructions with enlargeable screenshots showing how to unblock devices across Chrome, Safari, iOS, and Android.
• Shows exactly how to tap the address bar lock or site settings icon to switch permissions from Block to Allow.
• After adjusting permissions, click Check again to verify media devices without leaving the room or refreshing your page.

Book a class lesson & bookings

Booking is not the same as rescheduling.

Use Book lesson when an enrolled class lesson is released but has no scheduled session yet, or when you book a seat in an upcoming catalog class meeting:

1. Open the enrollment timeline, class page, or teacher profile.
2. Select an open group meeting or click Book lesson on a lesson marked Available to book.
3. For catalog group meetings, a 4-step booking dialog guides you through 1. Time → 2. Account → 3. Request → 4. Teacher's reply. This books that specific dated meeting as a guest without upfront payment.
4. For enrolled course lessons with instant booking enabled, selecting an open slot confirms your session immediately. If manual confirmation is required, add a note with your preferred times and click Send booking request.

The My Bookings Tab

Confirmed and pending class bookings appear directly within your Week Agenda on Schedule (/platform/schedule), as well as under The My Bookings Tab and Booking Answers banner:

• Displays all confirmed and pending class sessions, single-meeting guest bookings, trial lessons, and consultations.
• Shows meeting countdowns, direct live room links, and the teacher's profile.
• On Today (/platform), pending catalog requests appear under Class bookings as "Waiting for the teacher's reply" (updating to "You are booked" once accepted).
• In Messages (/platform/messages), an interactive booking card lets you track the teacher's reply or click "Withdraw request" anytime before the meeting ends (or cancel an approved seat before the meeting starts).

Request a reschedule

Rescheduling moves a class lesson that already has a scheduled session.

Rescheduling is available for individual (1:1) class lessons in the Added or Started state. Group class lessons follow the class cohort schedule and cannot be rescheduled individually — contact your teacher directly if your class session needs to move.

Open the lesson event and choose Ask to move under "Can't make it?", or click Ask to move directly on the Next class card on your Today screen. You can then:

1. explain why you need the change
2. suggest preferred time slots from the teacher's availability
3. submit the request for review

Your schedule updates automatically if the request is approved. When a class lesson is rescheduled, any homework or exercises attached to it move to the new time as well.

Student Cancellation Rules (12-Hour Cutoff)

If you must cancel a scheduled class rather than move it:

• 12-Hour Cutoff: You can cancel a live class only when more than 12 hours remain before the scheduled start time.
• Inside 12 Hours: Within 12 hours of class start, the Cancel action is hidden and replaced with the notice "Cancelling closes 12 hours before the class". If you cannot attend, submit an Ask to move request or message your teacher directly.
• Homework & Exercises: Homework and self-study exercises cannot be canceled by students (they remain in your study queue until completed).

When your teacher cancels or deletes a lesson

• Teacher Cancels: If your teacher needs to cancel a lesson, you are never charged or penalized. The session remains in your past history for record-keeping, and your lesson credit is preserved so you can reschedule.
• Teacher Deletes: The lesson is removed from your schedule and study queue entirely. Any prepaid lesson credit is automatically refunded to your school balance.

Keep your timezone correct

You can update your timezone directly from the schedule page or from your profile settings.

If session times look wrong, fix the timezone before the lesson rather than waiting until the join window opens.

If something goes wrong

Try these checks first:

• refresh the page if the join button does not respond
• confirm your timezone if the lesson appears at the wrong hour
• allow camera and microphone permissions in the browser
• contact your teacher if the session is missing or needs to be moved urgently

Related pages

• Marketplace Courses
• Lessons & Homework
• Profile & Settings